Jim Tidwell Ford
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Dealership Service Review
service Rating
Not pleased
Written byon 01/11/2022
Sorry to say that I was not pleased with, at times, the service personnel. I asked for call backs and never got them. As far as the service goes, I still don’t know what is wrong with the car. They couldn’t get the car to duplicate the problem. I’m not blaming them for that. Presently the car is starting as it should. I did not receive paperwork as to what they did. They had the car for 8 days. I finally had to pick it up. JG
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/24/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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