Jim Tidwell Ford
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Dealership Service Review
service Rating
Got it done
Written byon 01/01/2022
Made appt online but then called and was told “no way could it be done before they closed at 7”. Changed to 0830 next day. Got oil changed, fuel filters, recall completed (for 2nd time due to no confirmation it had been done before. So they did it again according to Service Director. Completed as agreed time. This time they did everything they could to accommodate me. I appreciated that, including a personal meeting with dealership GM. Everyone has issues and makes mistakes. It’s how they respond to those mistakes is what I’m looking at. We shall see!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 01/04/2022
Dealer Response
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
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