Jim Tidwell Ford

Service rep Jonny was thorough and professional. Good communication as well. Only issue was the $1,800 estimate to fix AC motor vibration for a 2013 F-150. Needed a fresh air door assembly and actuator replacement which requires 10 hours of labor and removal of the whole dash. Watching a few Youtube videos revealed the issue was common with 2013 F-150 (probably should be a recall item) and you could remove the blower without removing the dash. I had a mechanically inclined friend perform the repair in 30 minutes revealing a broken piece from the actuator causing the vibration just like all the Youtube videos described. I paid him $10 and the vibration is gone. I don’t want to spend $1,800 just so I will be able to switch from fresh to recirculated air. Offering options to customers would be preferred. I understand that Ford requires the repairs done in certain ways in order for work to guaranteed, but I also would rather pay $10 vs. $1,800.