Jim Tidwell Ford
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Dealership Service Review
service Rating
Great Customer Service
Written byon 12/29/2021
I brought my 2012 Ford Escape in for a high mileage inspection and oil change, and Mike was very helpful in explaining the status of my tires, battery, brakes, etc. I especially appreciated the fact that I didn’t feel over-sold on unnecessary maintenance. When going to pick up my car, there was confusion on what service I had requested versus the service I received, and Mike and the staff were very understanding and immediately rectified the situation. Overall a great experience! I plan to continue having my car serviced by the Tidwell Ford team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/03/2022
Dealer Response
Thank you Bradleigh for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
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