Jim Tidwell Ford

I purchased my vehicle on December 28th on December 31st my vehicle went into low power mode as my car was notifying me that “engine coolant was over temperature”. I was stuck on the side of the road on New Year’s Eve at night in a vehicle that was less than a week old. I had to get my vehicle tolled that night to my apartment because I could not drive it. I called the dealership the next day and spoke to the Sales Manager. The same manager that was consistent in me purchasing the vehicle, he showed little to no empathy and told me to put more coolant in the car although ( I told him I did the night before and it just seeped through immediately and spilled all over the ground. He then told me it was my responsibility to get the car towed to the dealership which is a good 45 mins away from where I live. He spoke to me and my parents and gave us EMPTY promises. The only reason I’m giving it a 1-star rating is due to the general manager who was much more pleasant and apologetic in regards to my situation although it still wasn’t handled the way it should’ve been. I told them that I did NOT feel safe in this vehicle as it clearly was not accurately checked before I made the purchase and there was absolutely no coolant in my car to begin with which caused a pipe to burst. They gave me a rental for a couple days and within that time frame I received calls from what felt like every single person working at the dealership, people who I had NO idea who they were. We asked for my money and my traded in car back if they were unable to give me another vehicle that was brand new with the upgrades that I had on my original mustang. They FAILED to do either. I love my car but really wish I would have purchased it at another dealership because these type of experience is UNACCEPTABLE. I’m writing this review to save someone the time, the money, their safety and not to purchase a vehicle at this dealership.