Jim Tidwell Ford

I purchased three cars from them. An Escape for my daughter, an Escape for my wife, and a Focus for my mother in law. The Escape for my wife started bucking when you accelerated and slipped out of reverse - so transmission issue. Dropped the car off on Oct 15th, was told 23 cars ahead of us and that 6 cars a day get done by Brayan Morales the service advisor. A week and weekend went by with radio silence - on Monday we called with no return call and finally got a call back on Tue saying it had not even been looked at. Today Oct 28th, we get a call that the transmission has metal in the fluid and needs to be torn down or a new one is needed for $4500. Mind you this is a car with less than 40k miles on it 36-38k is all it has on it. They told me that the car is a 2011 so no warranty - no loaner car - nothing they could do. They did say I could call Ford directly to open up a case, which I have done this morning. I feel like I bought three cars from a place that only cares about selling cars not providing a good customer experience for the life of the customer. We have to purchase two new cars in Q1 of 2017 - I can tell you it will not be from this dealership or Ford. Faulty product with no customer service past the initial sale. Very disappointing