Hayes Chrysler Dodge Jeep Ram of Gainesville
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Worst Experience Ever!!
Written byon 04/01/2014
updated 06/02/2025
I purchased a $50000.00 vehicle on 24th of february for which I can not receive title. I am being lied to regarding when the documents were submitted to the state. One person told me the docs were submitted on the 17th of March (3 weeks after the sale)..and another person told me the docs were submitted on the 27th of march ( over a month since the sale). I can not resale this vehicle without title and the dealership keeps lying about my title paperwork. They have taken my money with nothing to show for. They are [non-permissible content removed]. DO NOT PURCHASE ANYTHING FROM THEM UNLESS YOU LIKE HEADACHES AND HEMORRHOIDS!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
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hayes3115 on 04/10/2014
Dealer Response
We appreciate all feedback, but we do not want to let this one be taken out of context.
This customer wanted to have the title to a new vehicle within two weeks.
They were under the assumption that the dealership provided the title to the customer within 30 days.
The law states that the dealer is responsible for applying for the title within 30 days.
The state issues title's, not the dealership.
Right now the states says it will be between 2 and 6 weeks to process a title, once all of the dealer paperwork is in, which is within 30 days of purchase.
So it can take as long as 6
to 12 weeks to receive the physical title to a new vehicle depending on the dealer and the state.
We are sorry that the customer was under the wrong assumption, we did process everything within the 30 day window and now they are simply waiting on the state to issue their title.
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