Enterprise Car Sales Duluth
Dealership Sales Review
Absolutely the worst customer service I have ever had. Bought a 2015 Hyundai Santa Fe with 25k miles on it here 2 months ago in April 2016... a new car in my eyes... " exceptional customer service" the advertising brags.. "worry free ownership". Hardly. This car has been in the shop off and on the entire 2 months... I have been in two rentals for a total of 15 days.... it STILL is not running right. The Hyundai dealership cannot figure out what's wrong with it. I have not even made my first payment on it! My salesman, Don Jones was ever so persistent... called me several times a day until I bought a car... so nice and accommodating. UNTIL THEIR PRODUCT TURNS OUT TO BE A HUGE PROBLEM. That's when Don, Jarell, the "manager" Lateesha... all suddenly can't return my calls! WON"T RETURN A CALL. And I'm not being rude, I'm not being a problem... I'm not blaming them for the car! Things happen- I understand! In fact- I WANT to buy a car from them that's $10k more than the one I bought!! And they STILL won't call me back! I have been waiting to hear back from this manager Lateesha, or ANY manager for what it's worth...for a week now! They are the most unprofessional group I have had to deal with in awhile. I have made a running notation of every call, message I have left there and for who... and I am putting together my complaint to their corporate office. But I just want to warn others. Update... they just offered to take the car back at a $5000 loss for the two month period that I've had the car.... when they are still selling my exact car for the same price I purchased it for...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes