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Enterprise Car Sales Duluth


3050 Satellite Blvd, Duluth, GA 30096 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Terrible customer service after the sale
Written by pamelaf2 on 06/16/2016

Absolutely the worst customer service I have ever had. Bought a 2015 Hyundai Santa Fe with 25k miles on it here 2 months ago in April 2016... a new car in my eyes... " exceptional customer service" the advertising brags.. "worry free ownership". Hardly. This car has been in the shop off and on the entire 2 months... I have been in two rentals for a total of 15 days.... it STILL is not running right. The Hyundai dealership cannot figure out what's wrong with it. I have not even made my first payment on it! My salesman, Don Jones was ever so persistent... called me several times a day until I bought a car... so nice and accommodating. UNTIL THEIR PRODUCT TURNS OUT TO BE A HUGE PROBLEM. That's when Don, Jarell, the "manager" Lateesha... all suddenly can't return my calls! WON"T RETURN A CALL. And I'm not being rude, I'm not being a problem... I'm not blaming them for the car! Things happen- I understand! In fact- I WANT to buy a car from them that's $10k more than the one I bought!! And they STILL won't call me back! I have been waiting to hear back from this manager Lateesha, or ANY manager for what it's worth...for a week now! They are the most unprofessional group I have had to deal with in awhile. I have made a running notation of every call, message I have left there and for who... and I am putting together my complaint to their corporate office. But I just want to warn others. Update... they just offered to take the car back at a $5000 loss for the two month period that I've had the car.... when they are still selling my exact car for the same price I purchased it for...

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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