John Miles Chevrolet Buick GMC

I came to John Miles 3 times regarding my keyless entry on my car. The first time, they had me pay $160 for a new FOB. The second time, they told me it was not properly programmed and had to be redone. The third time, they told me that 2 antennas and a module had to be replaced. They kept my car for nearly 2 weeks and claimed that my car was not previously equipped with keyless entry and that it had to be completely installed from scratch (even though keyless entry was previously working). By the time I left I was out another $300 even though the manager stated that I would not be charged due to their lack of knowledge. I also went out on a limb and asked them to replace a grill on the front of my car- they had nearly 2 weeks to do so and failed to do it, stating that it required modifications. I took the grill to MAACO and the grill was installed in 30 minutes. All of this, and they totally destroyed the interior décor in my car where I had rhinestones, they ripped out, and did not replace- they didn't even return them. I do not even trust this company to ask them to fix anything because on top of all of the run around, they disconnected my wireless ipod connection. They never even called to state that the grill of wireless connection was a problem. I will not return to them, and I highly suggest that no one else does either. I informed the clerk that I deserved a refund, but of course, they are silent on that issue, too. Just a terrible, unqualified, lack of customer service company.