Ed Voyles Kia of Chamblee

My extreme dissatisfaction with the service department at Ed Voyles Kia is 100% warranted. I purchased a 2020 KIA Telluride from them, and while everything was initially fine, my recent experience has been disappointing. The check engine light in my vehicle prompted a visit to the service department, where it took three days to diagnose a need for a new transmission. The replacement process is quoted to take 1-4 weeks, and the dealership lacks a loaner program, leaving me without a vehicle. The assistant service manager's response, claiming it's a Kia Corporate problem and suggesting I handle it personally by renting a vehicle and seeking reimbursement, is unacceptable. This would cost me an estimated $1,300. As a loyal customer facing a significant warranty-covered repair, I expected better service. The dealership's refusal to provide a reasonable solution is disappointing, especially considering the potential for future business. I hope my feedback prompts a reconsideration of their customer service approach.