Sawgrass INFINITI

Last week I leased a used G35 from your establishment, when I went in the deal was $1500 deposit and $410 a month, for 36 months totaling $16,260.00, the deal I got was $1000 deposit and $400 a month for 48 months, totaling $20,200.00. My husband had done a deal for a new BMW almost the same price but it included all the maintenance, so in order to seal the deal, your salesperson promised me 3 free oil changes. When I was in the office with Ron the finance person, I asked please to get me the spare key, because they gave me only one and a voucher for the oil changes. When I called the salesperson Paul (very nice) he said that on a lease you only get one key. I’m not 20 years old and I have leased new and used cars before and I never got only one key. Ron told me they would look for the other key. When I called back, Paul told me that they did not make any money on the deal and that the key would cost me $200 and I will not be getting the free oil changes. As a customer, I do not believe I should concerned whether the dealership makes any money or not. If that was case, no offer or promises should have been made and I would have gone someplace else to lease my vehicle. I picked up the car and I did not even get a full tank of gas. When I called, Paul told me that on used cars they only give you ½ a tank of gas. I’m sorry, but all of this has left a sour taste. For less than $300 your dealership looks cheap and it shows that you do not care if the customer is happy, and an unhappy customer might cost you a great deal more. I have co workers that really love my car, and as of now I would never recommend anybody to your dealership.