Sawgrass INFINITI
Dealership Sales Review
AVOID THESE GUYS LIKE THE PLAGUE! In my 46 years of driving, I have purchased well over a dozen cars for my family and myself. I have never had a worse experience than with Sawgrass Infiniti. Last week, I purchased a 2 year old, non-Infiniti branded car from Sawgrass. The car has electrical issues which prohibits me from driving the vehicle. I have asked Sawgrass for help – I would strongly prefer returning the car for a refund – If that wasn’t available, I just wanted help from Sawgrass with a dealership (that they have a relationship with) that could resolve this issue. But to no avail – they won’t even return my calls and provided zero help. My STRONG RECOMMENDATION – Go to JM Lexus or some dealer in the area for a used car. After running into this problem I have now searched other dealership policies. Some offer 60 day or a 2000 mile limited warranties for used cars that are not even their brand. This is a big expense for most people and to be ghosted by the general manager/owner is absolutely insulting. Sawgrass Infiniti has 1 out of 5 stars on BBB with a slew of complaints – I should have investigated before going there… that’s on me. There are much better options than this group.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes