Sawgrass INFINITI

Sawgrass Infinity took advantage of my dad, an elderly gentleman and did not act in an ethical manner. He went into dealership to complain about a safety feature he needed repaired, the car jerked when put in reverse. They charge him $942 for other maintenance and failed to fix the safety problem. When he takes the car back to them a few days later because repair was not satisfied, salesman magically appears in service to tell him his lease is up. They tell us they won't credit us for repairs unless he leases another car from them. Meanwhile, service manager, Steve tells us the car jerking is normal because they couldn't fix it!!! We leave dealership, repair not satisfied. Left message on General Manager's voicemail don't get a return call. This is what he gets after being a loyal customer for 15 years.