Volkswagen Of St Augustine
Dealership Service Review
VolksWagon of St. Augustine BEST damn car service EVER! Thank you Kevin Eldridge! Thank you Sarah Glowatz at Volkswagon of America! After the dealership in Daytona breached their duty; it was so egregious that Volkswagon of American sent me $200 on a debit card. Volkswagon of America, further found me a dealership that would perform the Warranty work on my car. The dealership that took on that responsibility was Volkswagon of St. Augustine. The Daytona dealership was going to have me rent my own vehicle at my expense. Volkswagon of St. Augustine loaned me a 2017 vehicle to use the entire time my car was in being fixed. What!!!!!! You heard me……. they loaned me a vehicle where the Daytona dealership was going to make me pay for my own. A huge savings for me! Run, run, run from the Daytona dealership to Volkswagon of St. Augustine! I got my vehicle back yesterday and the body work under warranty is absolutely beautiful. I also had some other work done on my car while it was in there and it too is working as it should now. They threw in a free oil change as well. The customer service at VW of St. Augustine was perfect well Volkswagon of St. Augustine is better than perfect! Their prices are lower than the dealership in Daytona overall too. I will NEVER go back to the Daytona dealership again. The extra time for me to drive there was well worth it. VW of St. Augustine has just made a customer for life. I just wanted honest work for honest billing/pay, however this crew went above and beyond just like the good ol’ days in the 50’s! I will never go anywhere else if I can help it. I love you guys and thank you for your integrity! Thank you all! If there is any down side to this experience it would be that they loaned me a 2017 vehicle. (haha!) It makes getting back in my 2007 vehicle feel like I am riding a dinosaur with all the new gadgets and easy of driving that have come out it in the past 10 years. Side note if you haven’t checked out the new VW van that is coming out, do! It is the coolest! Thank you Kevin and your entire crew! Terry Dittbenner Heisler
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes