AutoNation Toyota Pinellas Park

I took my vehicle in a 2021 Tacoma pickup truck with only 18,000 miles on it for the 1999 oil change and tire rotation. My vehicle was in there just a few months ago for service and only had a little over 1500 miles put on the truck. When it was in there prior to this visit everything was in the green nobody said anything about any air filter, cabin filter or my truck needing an alignment. However, today I go in and because I had the 19.99 special I was told that I needed an air filter, Kevin filter and my front end is in out of alignment and it would be $169.95 for an alignment. I asked Kylie to explain to me how the tires are out of alignment when they looked fine to me when I brought them in and ask her to explain to me where they're wearing and she said they're wearing on the outside. My only complaint about going in there for your specials when you offer them is that once you get a customer like me an older woman in there who really knows nothing about her vehicle she would feel as though she's pushed or pressured into getting these things done to the tune of $169.95 for an alignment $69 for a air filter and $49 for cabin filter. I take very good care of my vehicles and they are always in there when the need arrives for something to be taken care of. Little disappointed in AutoNation for using the $19.95 special to try to milk more money out of your customers. When I obtained all of my paperwork from Kylie the only indication on my paperwork was I believe a cabin filter, I don't have that paperwork in front of me. However, everything else was all in the green area. When it came to tires and the paperwork nothing was in the yellow or red column indicating that it needed to be taken care of and there were no comments on my paperwork saying that I needed a front end alignment. For this reason I would not refer any of my friends to use AutoNation Toyota for your $19.95 special. I use a $9.95 special for my 2018 Toyota 4Runner and again the same thing happened. I would recommend a friend to AutoNation to purchase a vehicle but not for service. I asked Kylie to have the gentleman check the air pressure in the spare tire under the truck since I'm an older woman and cannot get under the truck like I used to be able to she said she would however they only checked the air pressure in the tires and did not check the air pressure as nothing was indicated the tire pressure in the spare tire, but I had 32 lb air pressure in all four of my tires that hit the pavement.