AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
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Dealership Service Review
service Rating
Bad Customer service
Written byon 06/23/2023
My 2022, Jeep Grand Cherokee L with 3,500 miles just stopped working and it was in the shop for two months. It was hard to get someone on the phone when I called for the status. I had to go there and they couldn't tell me what was wrong. I got corporate involved and they wasn't much help. I like the vehicle but customer service is bad and I will never purchase another Jeep. My wife and I both own new Jeeps so you lost a loyal customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nora Sutter on 06/28/2023
Dealer Response
Hi Dlevine, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (954) 446-8775 to speak to our manager directly.
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