AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

My experience at the Pembroke Pines location has been service center has been horrible. There are several representatives there that are rude and unprofessional. Do not expect to be acknowledged by other staff/representatives once you enter the service center unless the receptionist is available to do so. Expect to be told that it would take at least 2 weeks before they can get to service your vehicle because “they are behind”. Mind you- all I thought I needed was a new battery for my Jeep. (Drop off date: December 26th, 2022.) Mr. Travis- service representative- was the ONLY individual who took the time to really assist me with my vehicle. He keep in constant communication. He tried his upmost best and I truly respect him for that. When the vehicle was in the process of being serviced, I was told that my water pump was leaking and needed to be replaced. I agreed to have them replace it because they already had my vehicle in their possession for over a week and a half. (Pick up date: January 9, 2023). I recently took my vehicle to a different facility for a simple service just to find out that the water pump I had replaced 3 months ago from the dealer- was damaged. They showed me pictures and actually gave me the part to take back to the Jeep service center. I was in tears. The dealer charged me $637 for a faulty item or an item they may have never replaced. When I took the part back to the Jeep service center and spoke with Mr. Gavin Gaye regarding the situation, he told me that there was nothing he could do because the replacement of the replaced part was done by someone else. Mind you- Mr. Gaye is the after sales manager. He did not attempt to provide any type of service recovery. Instead, he questioned me as to why I didn’t bring my vehicle back to the Jeep service center. I quickly realized he was not listening to me nor did he really cared to assist. I am a latent individual when it comes to vehicles. I know only the basics. How was I to know that the water pump for leaking? Why would I take my car back to a center such as this when customers service is deplorable? I am grateful that I went back and looked through my bank statements and receipts because I would have never known.