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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines


13601 Pines Blvd, Pembroke Pines, FL 33027 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (1)
Service Rating
Recommend:
Yes (19) No (20)
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Dealership Service Review

1 out of 5 starsservice Rating
Stay away!!
Written by DuliKat on 04/01/2023

Do your self a favor and stay away from this dealership if you don't want to deal with incompetence beyond comprehension. The van had two recalls, and repairs. After one week we were told some repairs were done, one recall was done and we had to go to a different dealership to service the second recall since they were ill equipped. 3 weeks later and multiple back and forth with an extended warranty company where no details are being submitted about what work was done, multiple phone calls to service managers and advisors who failed to call back or answer any messages, I now spoke with the service director after probably 9 different calls where no one called me back and he's stating that no work was done. NOTHING. I'm now getting it in writing to my email so I can walk away from this place. Chrysler should shut this place down or revamp the staff. I love my minivan but it's not worth dealing with all of this.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Sarah Rudolph on 04/06/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. If you'd like, please contact our General Manager at (954) 446-8775. We'd appreciate the chance to make your experience a positive one.
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