Sport Mazda Orlando
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Dealership Service Review
service Rating
Lack of Customer Concern
Written by 10/01/2021
onI recently moved to Orlando from another part of Florida, where I used the local Mazda dealer. I called to have a minor service addressed. The AC condenser water drain became plugged. I was advised if I want to wait to have the service done I had to make an appointment. First available four days out at 3:30 PM. So I made that appointment. When I showed up at 3;30 PM that day, I was told they could not touch the car for 2 to 3 hours. And I would have to pay a $140 diagnostic fee for them to even look at it. I have enjoyed my Mazda, our second Mazda. I am looking to replace this vehicle with another Mazda but it will not come from this dealer, nor ever be serviced by this dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No