Mercedes-Benz of South Orlando

Hello Christopher Overmyer, I’ve called the dealership on various occasions because you suggested that I reach out to you, but haven’t been able to receive an email or a call back. I purchased a brand-new 2024 Mercedes C300 from Mercedes-Benz South Orlando on April 1, 2025. Today is August 23, 2025, and I have already experienced two major issues with the vehicle — and an even bigger issue with the customer service I’ve received from Mercedes of South Orlando. The first issue occurred in the first week of May. Major components — Active Emergency Stop Assist, Active Steering Assist, and Active Parking Assist / Parktronic — were all inoperative. I took the vehicle to the maintenance department and waited more than three hours, only to be told they couldn’t figure out what was wrong and that I would need to leave the car for further inspection. I was fine with that, but the service associate also told me there were no loaner vehicles available, even after I explained this was my only transportation. I then spoke to Monica Ventura, the salesperson who had sold me the car just a month earlier, and somehow — thanks to her intervention — a loaner became available. While I appreciated her help, it left me asking: why would the service associate lie about the availability of loaner vehicles? When I purchased the car, I had shared with Monica that my mom intended to also purchase a Mercedes and that I would be reaching out so she could assist with the sale of a second car. In July, I reached out, but it was her day off. I expressed well wishes and made it clear there was no urgency, and that she could follow up once she was back. She never did. Odd, but alright — maybe she forgot. I didn’t message further because I’m not going to chase after someone in sales to take a sale. I just moved on. Now, today, August 23, 2025, my car is making an extremely loud screeching sound from the front right wheel. This came as a complete shock, and I immediately called the service department because I did not feel comfortable driving the car under what seemed like unsafe conditions — a brand-new car should not be making such sounds. The representative (and all calls are recorded for quality assurance) told me they do not offer tow services and that the soonest appointment available would be Wednesday, August 27, 2025. I asked if I could tow the vehicle to the dealership that same day, because I could not leave my car stranded in a parking lot, nor would it make sense to tow it home and then re-tow it Tuesday, since they only allow cars on their property within 24 hours of the appointment. I then asked to speak to a manager, explaining this was a new car purchased on April 1, 2025, and that this type of issue should not be happening. Rather than empathizing or offering assistance, she told me managers don’t work weekends and that someone would reach out on Monday, August 25, 2025. In the meantime, she suggested I call Mercedes Roadside Assistance. I did, and they informed me they only offer complimentary towing to the nearest service center — which in my case would have been Mercedes of South Orlando. However, I was told the car could not be parked on their premises unless it was within 24 hours of my appointment on Wednesday, August 27, 2025. If I wanted the car towed home instead, the cost would be completely out of pocket. I will say that I received more genuine, human-to-human empathy from Mercedes Roadside Assistance than from the minimal help I’ve received from the Mercedes of South Orlando team. So here I am, writing this review from a parking lot I’m stuck in, having no idea what to do with this brand-new car or how I’m going to manage transportation until my service appointment on Wednesday — if the service team doesn’t lie again about the availability of loaner cars. All I can say is that it feels like they took my money once and could not care less about me as a client or about my thoughts on their lack of service. I hope anyone reading this, thinking about buying a car here, truly considers how they want to be treated before handing over their money.