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Greenway Ford


9001 E Colonial Dr, Orlando, FL 32817 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

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Dealership Service Review

5 out of 5 starsservice Rating
5 stars for the customer relations
Written by meka1982 on 12/02/2015

I drove up and told the guys I had an appointment for an oil change and they called a service advisor to come over to help me. Within a few minutes a nice lady name Becky/Rebecca Vanmeter came over and asked me a couple questions in her little tablet and then asked me to follow her. She then took me over to the waiting area and advised me that she may be off by the time my 13 Honda Accord gets finished and she proceeded to introduce me to another service advisor named Robert. I thought that was a very nice gesture instead of some random person I hadn't seen before yelling my name when my car was done. About 20 minutes later Becky came back and handed me my inspection/check up report and let me know everything looked great and they should be done soon. I felt that was very nice since I did inquire about if you guys did that and she remembered and made sure I received the information. About ten minutes lady Becky came back with my paperwork and said your done and walked me to the counter. She also provided me with her business card and said if I need a service I can just text her for an appointment which makes things easy on me. I really appreciate Becky being caring, helpful, and nice especially since it was almost time for her to go and she had been at work all day. We all know how one can get when its about time to clock out :). On another note the speediness of the oil change process was great. Thanks for helping me with my car. Make sure you let Becky know I appreciate her kindness and will return for services because of her.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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