New Smyrna Chevrolet
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Dealership Service Review
service Rating
Return Visit to Service
Written byon 03/18/2015
In regard to my visit of today, I wouldn't have had to return to the dealership if my visit on Fri, March 13, 2015 had been completed fully. My visit today was to connect a clip in the dashboard cluster that was replaced on Friday. After discovering the problem on Monday, I placed 3 calls to service and received NO reply to any of the messages left. I finally reached an uninterested service department employee on my 4th call and let her know I was returning 3/18 to have the problem resolved. Aside the fact that I shouldn't have had to return , once I got the car back to the service department, my issue was handled quite well by Clint Jack.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable