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Germain BMW of Naples

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Germain BMW of Naples
11286 Tamiami Trl N, Naples, FL 34110 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
5 out of 5 stars (150)
Recommend:
Yes (38) No (0)
Service Rating
5 out of 5 stars (257)
Recommend:
Yes (45) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Personal Care!!!
Written by Kevin Morra on 04/08/2024
Bill Emerson and Tona Zarrelli at Germain BMW went several extra steps to take care of my car and me… After our X1 sat in the garage for 1.5 years in our second home, the battery needed replacing and furthermore, my schedule didn’t allow to be without transportation. When I communicated this to Bill and Tona, they went way out of their way to accommodate and with such friendliness, it felt like I had brought my car into the Ritz Carlton. Stellar customer service and such a wonderful experience. I’d definitely recommend both of them to anyone in the area for BMW service.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Germain BMW of Naples on 04/09/2024
Dealer Response
We are pleased to know that Bill and Tona ensured your complete satisfaction during your recent service experience. Our goal is to provide our guests with the quality service they deserve as valued Germain customers. Thank you for sharing. Best Regards, Flavio Galasso General Manager
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