Germain BMW of Naples

This is my first BMW, and I shopped a ton of makes and models this time. From start to finish Germain BMW offered an excellent experience. Making the initial appointment with my sales specialist, Roberto Lopez was seamless using the text messaging system. The showroom is immaculate and the receptionist greeted me promptly each visit. Roberto is incredibly professional, pleasant, and patient in answering all my questions before, during, and after my test drive and during our search and negotiations for the exact vehicle to fit my needs. The vehicle I ordered came slightly ahead of the estimated delivery date. Such a nice surprise. I love that you can track your vehicle production online. Upon delivery, Roberto spent time familiarizing me with all the features and settings in my new BMW and even followed up with me a few days after delivery to insure all was well. More companies should strive to attain the level of exceptionalism at Germain BMW.