Tamiami Hyundai

I urge everyone to NOT conduct business with this dealership and save yourself the headache. I have never interacted with such INCOMPETENT and misinforming individuals in my entire life. My experience with Tamiami Hyundai started when I came across a used BMW on their lot that I was interested in. My e-mail exchange began with Kevin Poeling. Our electronic communication, up until my in-person appointment with him, was positive. We scheduled an appointment and I ended up purchasing the used car from him (later to realize that this would be an incredible mistake) and, in turn, provided to him my trade-in that was a leased vehicle. A few days later, following completion of the transaction, I received a bill for $650 because their dealership did NOT do their part and obtain an accurate payout for my car prior to closing the sale. While at the dealership, Kevin did not inform me that there was the possibility for ANY sort of discrepancy until I questioned this information when I received the bill. I contact the managers, who simply informed me that this was not their responsibility. I was appalled at the blatant disregard for the customer and lack of service they provided following the closing of my near $20,000 sale. I regret to believe, looking back, that Kevin likely knew what the outcome would be and suspected that I would owe additional funds but did not want to say anything at the time for fear of not obtaining the deal. He did not do what was in my best interest and demonstrated distasteful business practice. Numerous times he indicated that he was "not a typical salesman" but turned out to be just that. He prided himself on being a veteran of the industry and a successful one at that; however, I am hesitant to believe that someone with his REPORTED level of experience had no idea that I would owe additional funds AFTER a signed contract was complete. To top it all off, I received an ADDITIONAL bill for tag and registration, which was already estimated in my contract at $130 and then billed at $388.35, creating the difference of $258.35, and thus the amount of my second bill. Again, this dealership should know what a tag and registration fee is! I have bought numerous cars in the past and never have I ever received a bill for close to $1,000 AFTER a transaction is complete. Overall, I am extremely dissatisfied with this dealership and I urge others to consider other dealerships nearby, as it is not worth the hassle or headache to deal with Tamiami Hyundai. They come HIGHLY unrecommended given their obvious incompetence and blatant disregard for customer service and satisfaction. Please shop elsewhere and/or contact me if you have any questions, as I would be happy to reiterate why this experience was beyond unimaginable and ridiculous!