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Brickell Buick & GMC

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Brickell Buick & GMC
665 SW 8th St, Miami, FL 33130 (map)
Today 11:00 AM - 7:00 PM
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(4)
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Yes (1) No (1)
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Dealership Sales Review

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Deceptive Business Practices
Written by Disappointed on 07/15/2023

The dealership advertised a 2023 GMC Yukon XL Denali Ultimate VIN 1GKS2KKL4PR293837. The vehicle is listed with 1,579 miles. They listed every option in the description to include all of the options and dealer-installed options that appear on the window sticker for this VIN. I negotiated a purchase price of $XX with the New Car Sale Manager, Miguel DeLeon. Come to find out, they never installed most of the dealer-installed options that appear in their description at all, to the tune of $3,550 worth of missing items. When I brought this to Miguel's attention, he said, "Sorry pal, this vehicle is as-is." I said, "Miguel, you can't advertise this vehicle using a window sticker and description that includes all of these items, let me negotiate a price with you based on that information, then tell me that that's too bad for me, the vehicle is sold as-is. That's beyond deceptive." He said, "That vehicle is sold as-is." This is a classic bait and switch - any reputable business would either install the items the customer thought they were buying, or renegotiate the price based on the $3,550 worth of missing parts.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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Mario Diaz on 07/18/2023
Dealer Response
Dear Mr. Sprague, Thank you for bringing this to our attention with your multiple review. As I carefully reviewed what we advertised, the vehicle's current equipment is advertised correctly. With every pre-owned vehicle it is possible that the original owner could remove items from the car and then they sell the car that way; as it is the case with this car. However, we took that into consideration when we purchased the car from the original owner, inspected it for safety, and , we Did Not include those items as part of the equipment on the car for sale now. Below is a copy of our disclosure on this car and how it went out to all of our advertising sources and it is correct. "Brickell Buick GMC is pleased to offer this Beautiful 2023 GMC Yukon XL. This Denali Ultimate Yukon XL is beautifully finished in White Frost Tricoat and complimented by Alpine Umber Leather and this exceptional vehicle comes well equipped with Apple CarPlay/Android Auto, Backup Camera, Blind Spot Monitor, Lane Departure Warning, Automatic Emergency Braking, Adaptive Cruise Control, Rear Cross Traffic Alert, Bluetooth, Brake Assist, Leather Seats, Memory Seats, Cooled Seats, Heated Seats, Heated Steering Wheel, Keyless Start, Keyless Entry, LED Headlights, Navigation System, Premium Sound System, Rear Seat Entertainment, PANORAMIC SUNROOF, Stability Control, Tow Hitch, USB Port, LOW MILES!!, ** CLEAN CARFAX **, BEST COLOR COMBINATION!!, BALANCE OF FACTORY WARRANTY!!, ALL SERVICE RECORDS !!, VEHICLE HAS NEVER BEEN SMOKED IN!!!, POWER REAR LIFTGATE**, 3RD ROW SEATING>>, 2nd ROW BUCKET SEATS!!, LANE KEEP ASSIST, FORWARD COLLISION ALERT, and SUPER CRUISE Advanced Technology Package, Illumination Package (LPO) (Illuminated Front GMC Emblem (LPO) and Illuminated Mirror GMC Emblem (LPO)), Max Trailering Package, GMC Certified Pre-Owned Certified, 4WD, ABS brakes, Active Cruise Control, Adaptive Cruise Control, Alloy wheels, Compass, Dual-Pane Panoramic Power Sunroof, Electronic Stability Control, Front dual zone A/C, Heated door mirrors, Heated Driver & Front Passenger Seats, Heated front seats, Heated rear seats, Illuminated entry, Integrated Trailer Brake Controller, Low tire pressure warning, Navigation System, Outside Heated Power-Adjustable Mirrors, Power Liftgate, Power moonroof, Remote keyless entry, and Traction control and gives you an impressive 14/18 Fuel efficiency rating. GMC Certified Pre-Owned Details: * Powertrain Limited Warranty: 72 Month/100,000 Mile (whichever comes first) from original in-service date * Limited Warranty: 12 Month/12,000 Mile (whichever comes first) from certified purchase date * 172 Point Inspection * Transferable Warranty * Vehicle History * 24 months/24,000 miles (whichever comes first) CPO Scheduled Maintenance Plan and 3 days/150 miles (whichever comes first) Vehicle Exchange Program. SiriusXM 3-month trial subscription * Roadside Assistance * Warranty Deductible: $0 Please feel free to reach out to me to discuss further... Respectfully, Mario R Diaz, GM Brickell BUICK GMC 8305-777-2801 direct mario.diaz@brickellmotors.com
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