AutoNation Ford Miami
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sales Rating
False advertisement.
Written byon 02/25/2018
I scheduled a test drive for the vehicle that does not exist. The photo shows one car, but the actual car has different rims. The photo did not say it was a generic image. As I was driving for my appoitment, I got a call from their sales person telling me that the car is in service and no one has the key.....everyone has gone home....5:30 pm...(they are open till 9pm). I told her I don't believe a word she said. All of a sudden she found it 5 min later. Sent me a photo of some dirty car. On the add it said the car is in pristine condition. I noticed that the rims look different. Finally she came clean it was not the car in the photo. Not the way we do business in America. Maybe in Cuba, but not here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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autonation on 03/05/2018
Dealer Response
Hello there, thank you for leaving this detailed feedback about your experience with our dealership. At AutoNation we highly value transparency with all of our clients. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0141 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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