AutoNation Ford Margate

Beware any letters from AutoNation Margate that advise you to come in to fix a Recall. That is simply a lure to get you to come in and hopefully pay for another service. It does not mean they can fix it. Summer 2024, we were advised that Ford Corporation had advised this recall should NOT be taken care of. When AutoNation Margate sent us a letter in December 2024 advising us to make an appointment to fix it, we were cautious. We called a number of times to confirm they could do the fix, that 'they have the part', even though we heard 2 years ago it would be a 'software fix. We told them we had to be certain because we had it in storage, and would only take it in to be ready for a 3,000 mile drive in 2 months. Numerous service department employees confirmed that it was not just a software update, they had the part, and that it would "take 5-6 hours to accomplish the repair". We took our F150 out of storage, first contacting our Insurance company to revise our policy to put it back on the road--costing us money. We brought it in at 9:30 am. We returned that afternoon to find NO REPAIR WAS DONE. NOTHING. They stated the same thing we had been told by numerous other Ford Service departments across the country over the past year: Ford is not fixing this recall. A waste of our time, 3 hours of driving back and forth, AND the additional insurance cost of taking it out of storage. Wrong on so many levels. To end: the service manager apologized. He said it was an automated letter. Sorry: not helpful: Why justify the fact that both Ford +AutoNation won't bother fixing a recall, rather state they have been instructed to only fiz them when the vehicle becomes unsafe. Huh? On the plus side: everyone is friendly and helpful. I do not fault the first technician we worked with: he was new. I fault FORD corporation's and local management's ethics.