Sun Toyota

I’m writing this review to summarize the extremely negative experience I had with Sun Toyota. I first contacted the dealership on Tuesday 07/30/24 and spoke with Nicole. I advised her I was interested in the 2024 Toyota 4 Runner TRD Premium. Nicole advised me that they are unable to discuss prices over the phone, which I could kind of understand. I did unlock the special VIP price on the website showing the vehicle priced at 47,250. Nicole told me that in the fine print it states you can only qualify for this price if you have met 3 requirements. A. You are a previous Sun Toyota customer B. You have a trade in with at least a 15,000 value. C. You use Toyota’s in house financing. I was a little disappointed about that but didn’t think about it too much right at that time. I live 2 hours away from Sun Toyota and Nicole wanted me to come down right then to look at the vehicle. My time is valuable, and I explained to her that due to my husband and I both working shift work there was no way I could make it that same day. Nicole then began pushing me to come in on Wednesday 7/31 the next day. I explained to her that my husband possibly could take ½ that Tuesday night off so we could come down Wednesday. It was at this time that Nicole made the statement “if I know you are coming, I could hold the keys for you”. I really didn’t like the idea of driving two hours and not being able to get the vehicle so I texted her later that night to let her know we would be there the next day and to please hold the keys as she had offered to. Later that night I thought it would be a good idea to review some of the website’s disclaimers before we went down. I decided to look at the disclaimer regarding the VIP price that Nicole said I would not qualify for. Nowhere on that disclaimer does it say anything about being a previous customer or having a trade in valued at 15,000. However, the disclaimer did note that you would be required to use in-house financing for this deal. At this time, it was too late to contact Nicole and question her about this, so I decided to wait until the next day. So, the next day we headed down to Sun Toyota and about 1 hour into the trip I got a call from Nicole. I questioned her about the disclaimer and brought it to her attention that it does not list the requirements she gave me. Nicole looked at the site herself and could not explain to me why it did not list all the required qualifications she had given me. She stated she would need to contact her GM and she would get back to me because she did not want me to think she was a liar. I never heard back from Nicole after this. We arrived at Sun Toyota 1 hour later to be informed the vehicle was just sold, Nicole would not even come out to speak with us. I explained to salesperson Kirsten, and a guy with red hair that Nicole had told me she would hold the keys for me. The two of them disappeared for about 15 minutes to speak with Nicole. When they came back the guy with the red hair said that it is against their policy to tell people they will hold the keys on any vehicle, and Nicole told him she did not tell me that. At this point, the guy with the red hair then started to sell me on another vehicle. We left and drove an additional two hours to Toyota of Orlando where I bought an identical vehicle and did not experience any of the untruths or manipulations that I had at Sun Toyota. I would have understood if Nicole had told me they could not hold the keys up front. They are in the business of selling cars and I could see them not wanting to turn a sale away. The fact that she herself offered to hold the keys and then tried to make me out to be the liar was the most disgusting part of this to me. Also no one ever explained the false requirements she gave me in relation to the disclaimer on VIP pricing. I have had no less than 5 different salespeople try to call me after the fact to get me back in the doors of Sun Toyota. There was one guy Tyler Bernard that continued to text me and email me even after I instructed him not to. I contacted the manager on duty finally on 8/1 to stop Tyler from contacting me. I do believe Tyler was intentionally trying to antagonize me about the experience I had with Sun Toyota. My husband and I are well qualified borrowers and have purchased many vehicles over the years. I have never had an experience like the one we had at Sun Toyota. The whole thing left me feeling disgusted and manipulated. I have never left a review like this one anywhere before but felt like it was necessary given the level of service I experienced in this situation.