Garber Buick GMC of Ft Pierce

My visit to Garber Buick on June 6th was less than satisfactory, I went in for a rim leak and irreparable tire due to a covered road hazard protection as defined in warranty, after about two hours I had to initiate contact with the service advisor "Darrell' who at no point made contact with me during my wait in order to provide any updates, I encountered a flustered service advisor who did nothing to remedy the situation other than to complain about the warranty company, this continued for another almost 2 hours for a "tire and rim issue", after approaching the advisor a second time and getting zero as far as progress, I made my dissatisfaction known to him and his lack of transparency had been duly noted, never had I ever experienced such rudeness and lack of interest in resolving an auto repair issue as I did on that occasion. To be fair my previous visit to that dealership was handled professionally and expeditiously by a female service advisor who showed great customer service skills, keeping me informed throughout. Subsequently my tire was changed, and this same service advisor called to let me know that the warranty company had denied the claim and therefore I'd be responsible for the cost. The General manager became involved at that point after I refused payment and then resolved the situation. I later learned that the tire had in fact been covered and that Garber had received payment for the claim. Ultimately, I had to return to the State of Ohio where I purchased my vehicle at Morris Cadilac and received the excellent service expected and made whole. I was offered a free oil change by the GM at (Garber) which I have respectfully declined, I can't imagine returning to this this dealership for "any" service and feel confident in their services after such an experience, it short, good service creates trust between dealership and customer, I cannot say that I trust this dealership.