Delray Hyundai
Dealership Service Review
I had my car repaired at the Delray Hyundai dealership. My engine was replaced (no fault of mine). It took 36 days to repair due to the parts not being available from Hyundai. I had to rent a car for the 36 days. Hyundai Pre-Owned reimbursed for the required $350 that they offer on rentals. Per the Service Advisor at Delray Hyundai, and the contact from Hyundai Certified Pre-owned, the dealership/Hyundai would reimburse for the remainder of the bill which is approximately $825.00. To date I have not received the remainder of the monies owed me or even a return phone call to update me to the status of the check. Next week it will be 2 months since I got my car back!! I have called the Service Manager, many, many, many times in the past few weeks only to have to leave a message for him and not get a return call. This is NOT the dealership you want to service your car!!! They do not stand by their statements or promises!! The engine failure was not my fault and having to rent a car for 36 days was not my fault. The dealership has to step up to the plate and make this right. Also, just an fyi, when I picked up my car from the dealership the toll change that I kept in my closed middle compartment was stolen from the car... The Service Manager was made aware of this.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No