Coral Springs Honda

We decided to purchase the CRV we currently lease. We had been approved through Space Coast and needed a Buyer's Order. We contacted Coral Springs Honda, where we leased the car, and were connected with Carlos in finance. He told us that we had to physically come in to him to pick up that paperwork. After driving the total roundtrip of 37 miles the paperwork he gave us was nothing more than our original contract, which we already had. After getting the runaround, we contacted Auto Nation Honda in Hollywood and were able to receive the necessary Buyer's Order. I feel that anyone working in the finance department should know the difference between a Buyer's Order and an original contract. I spent more than an hour of my time driving to get something that was totally useless. Maybe Carlos needs to go back to class.