Space Coast Honda

We saw an ad on Cars.com which had a header $22,991, and in the Sellers Terms and the Features section a price of $19,991. We emailed the dealership and were contacted by a Sales Rep. On Saturday, before we drove to Cocoa, we called this Sales Rep to confirm the lower price. He said 'that must be the price; sounds like you got yourself a deal." My husband told him we would be up there within the hour. We drove up to Cocoa and were immediately handed off to another Sales Rep. Before we even went for a test drive, we were asked about trade-in, down payment, credit score, and if we could make the deal that day. We said "yes". Then, we went for a test drive. We decided we wanted to pursue purchase, and handed the Sales Rep the printout from Cars.com. He grumbled saying that may be a problem. They came back with trade-in offer and monthly payment. They would not budge one dime on the sales price. They said that the original Sales Rep was new and that the lower price listed would not be honored. We left the dealership feeling like “don't let the door hit you on the way out”. My husband was very upset at the way we were treated since we called to confirm the lower price before driving up to the dealership. We didn't want to waste their time and ours, not to mention lost overtime pay and gas. He wrote an email that evening to the President and CEO. On Tuesday we received a call saying they would honor the price, but lowered our trade-in value by $500.00. We were passed off, yet again, to the "Internet Sales Manager" who my husband talked with on the phone that Tuesday evening. He assured us that if we came in and didn't make the deal, Space Coast Honda would pay for our gas. Since we didn't expect this, we told him that we would get in touch with him the next day. On Wednesday, my husband called the dealership and was told our Sales Rep was with a customer. We left our name, number and a message to call us back. No reply. My husband sent an email to this rep the next morning (Thursday) before he left for work asking him to contact him so they could work out a convenient time for us to come up to the dealership. We received no reply to our email. We, then, called the Dealership on Thursday night and were told that it was his day off. We asked to speak to his Manager, and his Sales Manager said he would call him at home. We received no reply that evening. The next day, Friday, around 11:00 AM, my husband finally gets a email message from the Sales Rep saying that someone put a deposit on the vehicle but he didn't know if the deal would go through and would call him after 12:00 PM to let him know. Then, my husband called and left a message on the Sales Rep cell phone asking him to call back and explain what was going on. We still hadn't heard anything by 5:30 PM that evening, so we called the Sales Rep. The vehicle was sold at the price they would not originally honor with us on Saturday. The Sales Rep ultimately blamed "Cars.com" for the posting the wrong sales price in the ad. Due to Space Coast Honda's questionable sales practices and poor treatment of potential customers, they have lost our business forever. We hope "Cars.com" takes notice of this complaint and is as offended as we are. We have filed a complaint with the BBB, and will post this message to any applicable website.