Space Coast Honda
Dealership Sales Review
The car was what I wanted. The price was good. I called to confirm the price and the "out the door price" based on the advertised price on cars.com and carguru.com adds by Space Coast Honda. I drove 3 hours to see the car and the salesman, Mark T ,was extremely knowledgeable and helpful and confirmed the price (marked on the car) and just a very plesant gentleman to deal with. Everything was fine till I began signing the purchasing papers with the finance person, John or Johnny. I don't read every word in a transaction like this. He explains what it is, I trust he is an honest businessman, I look it over to be sure, and sign it. After an hour of signing papers, John hands me another paper to sign and I scan it and notice that the purchase price has been increased by $500. When I question him about this, he goes out of the room to check something. He comes back with some explanation about extra cost for being a certified used car (2012 Honda Pilot). It was advertised on multiple internet car sites as being a Honda certified used car at the lower price. When I asked him if he would honor the advertised price, he left and came back and said no, take it or leave it. I then asked if he would make some other concession to split the difference, (I had already agreed to purchase the $1200 extended warranty) he said no and just sat there in silence. I bought the car because I would have done so had it been advertised at the higher price. But instead of a satisfying buying experience, I felt slimed by bait and switch, unethical sales practices by John the finance guy who represents Space Coast Honda. They advertised a certain car at a certain price, on multiple internet sites, confirmed the price over the phone, and then would not honor the price when you drive hundreds of miles to purchase the car. Unless you are skilled in negotiating with these types of business practices, and are willing to walk away after investing your time and money, I would not recommend doing business with Space Coast Honda.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No