AutoNation Chevrolet South Clearwater
Dealership Service Review
Got a call on Aug 15th saying the parts for my car were in. I told lady that I thought everything was completed back in May (Inv# 748636). She said she would call me back after checking with someone. She called back and said yes I need to bring the car in. I dropped the car off on Aug 16th 10:30. Service Dept said they would call me back in a few hours with status. No Call. Got msg at 7:25 on the 17th that the car was ready. They sent a Lyft driver to pick me up. Got there about 9:30 and got the car. When I got home, I looked over the invoice (#751171). Line-item stated repairs completed prior to 5 25 23. Tech confirmed the parts were new! Sent msg to Service Dept with my concerns - that the work had been completed in May as I assumed (otherwise I would have been told parts were on back order). Got msg back saying 'Yes looks as though there was a miss communication from parts technician reviewed all parts installed associated with the ABS and all parts are new correct this however required the technician's inspection.' So basically, I was without my car due to a miscommunication!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No