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AutoNation Chevrolet South Clearwater


15005 US 19 N, Clearwater, FL 33764 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (11) No (0)
Service Rating
Recommend:
Yes (19) No (7)
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Dealership Service Review

2 out of 5 starsservice Rating
Called to bring in car for new parts
Written by Paw-Paw on 08/18/2023

Got a call on Aug 15th saying the parts for my car were in. I told lady that I thought everything was completed back in May (Inv# 748636). She said she would call me back after checking with someone. She called back and said yes I need to bring the car in. I dropped the car off on Aug 16th 10:30. Service Dept said they would call me back in a few hours with status. No Call. Got msg at 7:25 on the 17th that the car was ready. They sent a Lyft driver to pick me up. Got there about 9:30 and got the car. When I got home, I looked over the invoice (#751171). Line-item stated repairs completed prior to 5 25 23. Tech confirmed the parts were new! Sent msg to Service Dept with my concerns - that the work had been completed in May as I assumed (otherwise I would have been told parts were on back order). Got msg back saying 'Yes looks as though there was a miss communication from parts technician reviewed all parts installed associated with the ABS and all parts are new correct this however required the technician's inspection.' So basically, I was without my car due to a miscommunication!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Ash Scott on 08/23/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at Autonation Chevrolet South Clearwater take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (727) 231-1291 -- we hope to hear from you soon.
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