Conley Buick GMC

In my car buying tenure, I have purchased 78 vehicles (yes, I took time last night to count). The most recent purchase from Conley Buick-GMC, and more specifically from Jeff Wells, stands out as being the most pleasurable experience of them all. I'll detail why, below. Recently, my wife sold her German Performance SUV outright and rented a car to temporarily replace it. Then, she went on the hunt for a specific GMC Denali. She wanted a particular color, certain options, and a specific interior. She and I both searched locally (Naples, Florida) for one. As fate would have it, the GMC dealer in Naples had EXACTLY what she wanted, marked at slightly over MSRP. They wouldn't budge on the price. It wasn't an option for us, as I'm one of the "I won't pay MSRP" guys that sales staff loathes. The search continued. Dealers, local to the state of Florida, and abroad, had nothing that wasn't spoken for or sold. We were instructed by most salesmen to order what we wanted. One Sunday evening, my wife found exactly what she wanted on Conley's website. Excitedly, I called on Monday. Jeff confirmed the vehicle's existence, and explained as soon as they cleaned it, it would then be placed on the lot for sale. It wouldn't last long, he stated. I was certain he was correct. I'd talked to too many GMC dealers prior, and knew the Denali lasted all of 24 hours, if they were priced right. I made my offer via text message to Jeff (at a number below MSRP--and below their listed price) that I was comfortable with. He quickly replied with his acceptance of the offer. No counteroffer. No BS. No anything. Just a "yes" response, with, "would you like to finance or pay cash?" Jeff put me in touch with Neal Ayass in finance. Again, an absolute pleasure of a human being to deal with. Honest. Polite. he searched for the best rate and presented it. I agreed. Then, he called back late that evening (again, after I said "yes") with a better offer on finance. The vehicle was purchased without driving it (I was in Naples, and Conley is in Sarasota). When the seamless process was complete, I dropped the final bomb. "My wife and I are absolutely backlogged with work," I declared. "Can you deliver the vehicle to me?" "As you might Imagine," Jeff replied, "We're backlogged with deliveries. We have many that were scheduled long before you purchased yours." I envisioned a drive with my family (despite my age, I still have 3 of my 6 kids at home) to Sarasota after work. Screaming kids. Frustrated wife. The scent of a previous cigar that was smoked in the rental car lingering for the 2-hour drive. My nose wrinkled in disgust. "How soon can you do it?" I asked. "My wife's excited." "Let me see," he replied. Jeff called me back moments later, "I'll deliver it myself." 2 hours later, Jeff and the new car were in my driveway. My wife is elated. She's thrilled with the quality, the ride, the appearance, the options, ergonomics, and, of course, the price. Me? I'm pleased with the process. It's one that only a well-oiled machine can possess. A machine that has been altered and modified over the years until it's finally perfect. Perfection oozes from the pores of Conley GMC-Buick. How, and/or why, you ask? Because Conley's business model includes honesty, integrity, and the willingness to go the extra length to satisfy their customers. Furthermore, they've proven they'll do so at any cost. This isn't a statement they make, or their claim to fame. It's an accurate assessment from a new customer. One who has often dealt with the bloodthirsty wolves that this industry typically employs. Call Jeff. Buy your car, truck, or SUV from him. And then, have him transfer you to Neal Ayass, for financing. You can thank me later