Sheridan Ford

I stopped in in a Thursday to see what procedures were for regular maintenance. The service rep offered an appointment for 9:00 AM Friday. Great! No getting up and waiting in line at 7:00 AM. I drop the car off at 9:00 AM Friday and said give me a call when it’s done. At 1:30 PM, I phoned to see if it were finished and was told “I was next.” Next? In the past, if I’d brought it in at 7:00 AM without an appointment it would be done in about 90 minutes. What’s the purpose of an “appointment “ if it sits there all day? I got a call six hours after dropping it off that the car was ready. It was supposed to be a 5,000 mile “service” at 15,000 miles. All that was done was a “Jiffy Lube” oil change; no filters check, no fluids check, no tire rotation. Oh, I got a multi-point inspection sheet, but do I trust it? Appointment? I don’t think so.