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George Harte Nissan


426 Derby Ave, West Haven, CT 06516 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

2.3 out of 5 starssales Rating
Stay As Far Away From George Hart Nissan as You Can!!!!
Written by garrytx on 07/28/2010

These folks are exactly the reason car sales people have such a bad image. Amazing they can sell anything, given their total disregard for courtesy, decency and professionalism. My recently divorced sister, mother of two, needed a new vehicle. Unfortunately, I live 2,500 miles away and couldn't help in person, so I resorted to the Internet sales route. Spoke with Calvin Davis at Harte Nissan and provided all the necessary details...lease end date, lease mile overage, immediate timeline for purchase, out of pocket desired, model and options required (even selected the vehicle off the internet inventory.) Explained that we were looking among four Nissan dealers for the best price on the same vehicle, as money was tight. Asked for their best lease price, no trade involved. The typical dog and pony show ensued. "What price have the other dealers quoted you?" "Where do you need your payment to be?" "Are you prepared to buy it right now with a credit card deposit if I can meet your price?" Once we completed that tap dance, five minutes later, Mr. Davis calls back and says, "OK, we can do the deal. The payment will be less than $500 monthly. I need a deposit RIGHT NOW." I said, "Great, let me call my sister and get her final approval and credit card number for the deposit." That's when the poor treatment began. Mr. Davis then got rude and abrasive. "What do you mean, I thought you were ready right now?" I replied that we were ready, however this was a major purchase, and I needed her final approval and CC number." He continued to berate me, but we ended the call to allow me the time to call my sister. While on the phone with her, getting her final OK and CC number, Mr. Davis left me a rude message stating that "he was leaving for the day, and that I hadn't lived up to my end of the bargain." (Keep in mind, there was less than 15 minutes of elapsed time at this point.) When I called the dealer back, I got voice mail and left a message. I fumed about the poor treatment all night long, and called the Sales Manager, Dave Reynolds. I started out very calmly, trying to explain the situation. (Maybe the deal could still be salvaged, I foolishly thought.) H e was even ruder than Mr. Davis, to the point where I terminated the call abruptly. How in the world did they expect to ink the deal, with no written (email is fine) documentation of the lease price and terms, the vehicle VIN and complete description, and other related details? In past transactions like this with other REPUTABLE dealers, the process takes 30 minutes and you show up to take delivery and fill out the required paperwork. (Credit with Nissan leasing was already pre approved.) Needless to say, first thing this morning I called anther local Nissan dealer, negotiated a final price on a similar vehicle, in a professional manner (all via the phone and email) and my sister will be picking the car up today. NEVER, in 25 years of buying all types of vehicles, at all price points, have I ever been treated with such disrespect. Shame on Gary Harte Nissan, Calvin Davis, Dave Reynolds and the ownership for allowing their organization to operate in this manner. STAY AWAY!! Can you imagine if the sales process is this poor, how difficult the resolution of service issues would be

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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