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George Harte Nissan


426 Derby Ave, West Haven, CT 06516 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

2.3 out of 5 starssales Rating
Customer Beware
Written by pmz36 on 07/16/2009

I would not recommend this dealership to anyone. It took one full month to get my $500 deposit back on a used car that turned out to be unsellable. The used car department stalled repeatedly in issuing the credit, stating they needed to hold on to it if they were to keep looking. We repeatedly told them no, just issue the credit. Then when the credit was supposedly issued I was told by the salesman it could take up to 2 weeks to show on my credit card and take it up with my bank. I was told a copy of the credit was mailed to the house. To this day no reciept has ever arrived. I also called and asked the girls in the office to verify the last 4 digits of the credit card that the refund was issued to - they listed my card. It wasn't till I went there in person and handed my card to a different salesman that the credit was actually issued. It showed on my account 2 days later- not 2 weeks. I feel that they lied repeatedly. I think they stall in hopes that the customer will forget about the deposit. I have bought several cars over the years and never had to deal with such a hassle before.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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hartecars on 12/06/2010
It is not our practice and has not been our praactice to hold onto customer retainers. We are a full disclosure dealership and we are motived to help customers in their search for appropriate transportation, not hinder them. Unfortunately, it does sometimes take time for refunds to show up on credit statements. It sounds as if we dropped the ball on this refund and I apologize on behalf of the auto group for that fact. Again, I cannot stress enough that it is not our practice to ever hold a retainer. Feel free to contact me should you wish to discuss this in detail... Erin Touponse, Harte Auto Group, erint@harteautogroup.com
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hartecars on 12/06/2010
Excellent Customer Service is the goal of George Harte Nissan and it seems as if we let you down in this regard... for that I apologize. It is not our policy to hold onto retainers of any kind. I can verify, however, that it can take time for refunds to appear on credit statements. I do not have the specifics on your particular situation, but would be more than willing to discuss your concerns with you personally.
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