Executive Nissan
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They don't care about you or your time
Written by 07/30/2018
onI wasted 2 whole days trying to buy a used car from this dealership. They clearly do not value anyone's time but their own.
We go there on Sunday when they are open we say we want to walk away with the car today. They say oh it's not detailed come back tomorrow and its yours. We wait all day today and only when we say we are coming for the car right now do they tell us "oh its not ready and it wont be ready today. Come back tomorrow." This is when its clear to me that they do not value mine or my wife's time. We have work, we cannot just sit around and wait on the whim of this dealership. When I inform our sells person of that of that he says "okay well if you come at 7pm we can see you at 8pm and eventually get the car to you." If I didn't have to start over from ground zero with another dealership I should've walked away by now.. Don't be like me and get stuck in a time wasting vortex avoid this dealership completely.
They don't care about you or your time
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
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jsernaj on 08/02/2018
Dealer Response
Thank you for taking the time to leave us a review. However, I am sorry to read about your experience with us. I assure you that we value your time and understand how precious it is. I sincerely apologize for your experience and the inconvenience it has caused you. At your earliest convenience, please contact me at 203-672-6010 or email me at onofriom@executiveag.com so we can further discuss your concerns and hopefully restore your faith in us. I look forward to hearing from you.
Sincerely,
Marcello Onofrio, Team Leader
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