Schaller Honda

I recently purchased a new Honda from Schaller. Immediately following the purchase we discovered an issue with the car which was covered under warranty and one which was questionable. The one which was questionable needed input from the sales department. After 5 unreturned phone calls and 14 days I finally heard back from the sales department. Service and sales bounced me back and forth with neither wanted to take responsibility for solving the problem. Unfortunately the resolution was that they wouldn't pay for something that was obviously a pre-existing condition. From what the service department told me, the cost for this would have come out of the pockets of the sales side of the house which is why they would do the right thing. It was a 50/50 choice on whether to buy from Schaller or Westbrook Honda. Looks like I made the wrong choice.