Lia Honda Enfield
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Air Conditioning Fixed At No Charge
Written byon 07/21/2025
I am grateful that Jesse Robles and the mechanic found and corrected problems with the air conditioning system in the used, low mileage 2020 Civic that I bought in November from a Lia Honda dealership in Northampton, Massachusetts. The air conditioning was fixed just in time for the hot weather season, and all repairs to it were covered at no cost to me under a Honda warranty extension campaign. This Civic has one other problem: delayed acceleration when starting from a stop. The gas pedal can be floored and the car is slow to respond. The BG fuel injector cleaning that was done unfortunately did not resolve this issue with the Civic. I look forward to finding a solution to the hesitant acceleration, as it is a safety concern.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Lia Honda Enfield on 07/29/2025
Dealer Response
Thank you for your lovely feedback on Jesse! We're so happy your Civic was blowing cool air in time for summer. Our team appreciates your trust and looks forward to getting your other concerns resolved.
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