Lia Honda Enfield
Dealership Service Review
My 2011 CRV, with 172,000 miles on it, started making the noise that many have experienced with their K series 2.4L engine. At first I wasn't too worried about it because I believed the fools online that said it won't harm the engine. Then I used common sense and my knowledge of how engines work and realized that if I continued to allow the vehicle to start in such a way eventually it was going to damage the timing chain and that would completely destroy the engine leading to much more costly repairs. It was making the noise every single morning as soon as the temperature dropped below 40. Normally I do all my own repairs but anything requiring service to the timing on a DOHC engine I will leave to people who have experience with it so I called Lia and spoke with Jesse Robles and he gave me a quote over the phone and told me I could use a loaner vehicle while mine was being repaired. His quote was accurate and so was the time frame of the repair. He was friendly and courteous and easy to work with. I went to the dealership with a video of the noise so that they wouldn't have to diagnose it, the tech immediately said "yup, that's the VTC actuator" and they ordered the part and I had my vehicle back on the day they said I would. It was a smooth, easy process. While I'd prefer not to spend so much on a repair it was worth it to me because I'm not one of those people who throws cars away every time they cost a little bit of money. I love my 2011 CRV and planned on keeping it for a very long time, I may purchase a 2020 when the hybrid version comes out but I will probably keep my 2011 because it's just such a great vehicle with no excess technology.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes