Lia Honda Enfield

The airbag inflator recall was done and the tech found that my low beams weren't working due to a melted wire. I was alerted to a split flange near the muffler. I appreciate the thoroughness of the multi-point inspection. This was the first time that Jesse Robles was my service advisor. He is intelligent, well-spoken, and professional. Lia can be proud to have him as an associate. Regarding the Lia website, there is a contact page where the customer types a message in a box, provides an email address, and clicks Submit. I used this contact method to ask if the recall parts would be in stock on the day of my service appointment. I had also used this contact page to ask a service-related question on a previous occasion within the last two years. I did not receive a reply at either time. I would respectfully suggest that your webmaster remove that contact page, and the Lia website just have a direct email address to the service department. I'm pretty sure that my questions weren't deliberately ignored - maybe they ended up in a spam folder. But your company unwittingly creates negative goodwill when it sets up the expectation that a customer's question will get a reply and the answer never comes. By taking down that malfunctioning contact page, you'll ensure that the customer won't feel ignored. Some gentle ribbing about the waiting room: the two dog-eared Time magazines that I read were over a year old. Perhaps it's time to update the reading material! Thank you for well-performed maintenance on my sixteen year old Civic.