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Crowley Kia


223 Broad St, Bristol, CT 06010 (map)
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Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
DRIVE AWAY FROM THIS DEALERSHIP
Written by Chris L on 03/21/2022

Our sales experience has been the worst experience ever. Brandon, our salesman, tried to pull a classic bait-and-switch by requiring a non-refundable deposit, estimated a delivery date that was obviously not possible, and now 3 weeks later wondered if we were interested in purchasing a different car that's sitting on the lot. And of course, the model on the lot is more expensive. When we spoke with the manager, he was rude and unhelpful and continues to refuse to refund the deposit. This dealership is shady, rude and should be avoided at all cost. There are plenty of good, reliable dealers who will treat you with care and respect.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Problem Resolution on 03/22/2022
As per my review above, we have successfully discussed the issue with Crowley's General Manager. As a result of our discussions, the issue has been successfully resolved. Although I wish the problem had not escalated to this level I am thankful for Brian's feedback and for the resolution.
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