Valley Subaru of Longmont
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Dealership Sales Review
sales Rating
NOT Impressed
Written by 05/03/2017
onWe purchased a vehicle a few months ago from this dealership. The sales person provided us with false information regarding costs of handicapped accessible modifications. She denied ever telling us the wrong information. (We didn't just pull it out of thin air). She checked paperwork showing that she had gone over all several of the specifics of the sale and she had not. When asked directly by us why, she denied it. Now, fast forward to the few times that we taken the vehicle in for the oil changes and tire rotations. We were again provided incorrect information and the service department tried to sell us a new tire, when there was no need for a new one. We asked why and were talked to in circles. The manager repeatedly said one thing and then in the next sentence, said the exact opposite. And, the vehicle has already had numerous electrical issues like windows rolling up/down erratically, the traction control indicator sensor coming on randomly-in good weather, the A/C not cooling well, etc.... And now told we have to keep bringing our vehicle there rather than another location. Btw, paid cash for this vehicle with 3 miles on it when we drove off the lot. Incredibly disappointed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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vnissansubaru on 05/04/2017
Dealer Response
I apologize about the issues that you are having with my team here at Valley Subaru. I would like to visit with you further on the matter to try to assist with some of the issues as well as address my team. My name is Jake Liberatore and I can be reached at 303-776-5400. I look forward to visiting with you.
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