Valley Subaru of Longmont
Dealership Service Review
The service department I would rate as a 3+ star at the moment. It was a 5 before yesterday. I've only had my car for a few months. I had a mirror fixed and additional tinting done soon after my purchase. They did an excellent job and I am extremely happy about this service. I scheduled a "2-year/24,000 mile" maintenance and this turned out to be a waist of time. This included fluids, tire pressures, oil change, car wash and etc. The fluids were not touched at all because I checked them before the service and a few were VERY low. I checked the service after, the next day because of my previous experience, and as stated above, were not touched. I'm not even sure anything but the car wash was done at this point. My appointment was messed up too but they did get me in at my 'scheduled time' so at least I can give them that. Just over three months since my purchase and things are not looking good for a return visit.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No