Valley Subaru of Longmont
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Was told the service was not covered
Written byon 01/26/2022
My car has 26,000 miles and when I took it in to service my car for a leak in my windshield wiper container I was told it was not covered and would be $150 to check the damage! My brother-in-law had to call and only after he said he knew it was covered and threatened to speak with the owner at Valley Subaru of Longmont did they then decide to fix it!!!! Make sure you know what the warranty says BEFORE you go!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Roger Harris on 01/28/2022
Dealer Response
Kim, thank you for the opportunity to assist you and your Subaru. I apologize that we were not able to get you taken care of properly the first time around. We appreciate the feedback so that I can work with my team to improve our processes as well as knowledge in this case. My name is Roger Harris and I am the Service Manager here at Valley Subaru, I would like to further discuss your experience. If you are open to that I can be reached at 303-776-5400, hope to visit on your experience soon. Thank you again for the feedback so that I can work with my team to improve! All the best from the Valley Subaru of Longmont Team.
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