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Valley Subaru of Longmont


1800 Industrial Cir, Longmont, CO 80501 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Won't find honesty here
Written by MikeW39 on 06/29/2014

I've read lots of reviews and thought I would give these guys a shot. So far I'm not disappointed in the used vehicle I purchased, however, I got the run around constantly. Yes they act like they care and act like there are working hard for you but this is all a show. This is not uncommon at dealerships I know but I thought maybe I might have a better experience here considering the better reviews. I had to continually call and repeatedly ask for things they said they would take care of right away. I only got the bare minimum once I showed up in person after repeated attempts to get what I asked for over the phone.... and yet was never really what I asked for. Once you buy you are ignored. Don't be fooled by the manager 'taking care of it or wanting to make things right' because I'm sure this kind of behavior is encouraged and then when BS is called they will pretend that it is a specific sales rep or whatever excuse they can think of. I'm disappointed because I was looking for a dealership I could return to and I'm not sure this is the place for me or my wife who will be purchasing a Subaru in the near future. Its sad really that honesty is non-existent at car dealerships, even the so-called "better" ones. Just over three months since my purchase and things are not looking good for a return visit.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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vnissansubaru on 06/30/2014
Dealer Response
Mike, Thank you for sharing your experience I am sorry to hear that is has not been a favorable one, but appreciate you bringing light onto things we can work on to improve! I will make sure to share the feed back with both departments so that we can get better at make sure we are taking care of our customers. I would also like to visit with you a little bit more on some specifics you can reach me at 303-776-0443. I look forward to hearing from you and again I apologize our customer service fell short, but assure you your feed back won't go unheard
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