AutoNation Ford Littleton
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Dealership Service Review
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Oil change appointment
Written byon 04/11/2023
Made an appointment for an oil change and tire rotation. Usually have to wait up to 90 minutes, but this time 3 workers decided to not show up. Turned into 150 minutes wait. But, service writer let me know there would be a delay, and checked-back with me periodically, as I was in the waiting area. He offered that there were a couple places nearby where people would go to wait, and get some refreshments. They did give me a credit, due to the wait.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Andrew Newton on 04/13/2023
Dealer Response
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
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